Refunds

KREATIF TECHNOLOGY LLC · TODO: registered postal address of KREATIF TECHNOLOGY LLC · legal@handoff.marul.co

Dodo Payments processes the charge and the refund as merchant of record. This is the policy we instruct them to apply.

Trial

The 7-day trial is not a charge. Cancel in the billing portal before the trial ends and the first subscription invoice is not collected.

First charge

The first paid invoice after a trial, or the first invoice if you are charged immediately, can be refunded in full if you ask within 14 days of that charge and your workspace is storing 25 GB or less at the time of the request. That cap is the same ceiling as the trial, and it exists so a plan cannot be used to move a large archive and then unwound.

Renewals

Renewal charges are not refunded once the new period has started, except where the law requires a refund. Cancel before the renewal if you do not want the next period.

How to ask

Write to support@handoff.marul.co from the account email. Include the workspace email and the charge date. Where the law gives you a stronger right, that right applies.